Client Background: A large regional auto after-sales service chain in Shaanxi, with 15 service stores covering major cities in the province, mainly providing maintenance services for passenger vehicles. The client was facing problems such as scattered procurement channels for air conditioning components, inconsistent product quality, and high procurement and maintenance costs.
Challenges: The client needed a stable supplier of air conditioning components that could provide one-stop supply of compressors, electromagnetic clutches and other core components, ensuring product quality and compatibility with different vehicle models. At the same time, the client hoped to obtain professional technical support to improve maintenance efficiency and reduce after-sales complaints.
6.0 Degree’s Solution: 6.0 Degree customized a comprehensive air conditioning component solution for the client, providing one-stop supply of air conditioning compressors, electromagnetic clutches and other core components that are compatible with more than 80% of passenger vehicle models. The company established a special quality inspection team to conduct strict inspections on each batch of products to ensure consistent quality. In addition, 6.0 Degree’s technical team provided regular training for the client’s maintenance personnel, guiding them in component installation, fault diagnosis and maintenance skills.
Results: After cooperating with 6.0 Degree, the client’s procurement channels were streamlined, and the procurement cost was reduced by 15%. The stable product quality reduced the after-sales complaint rate by 30%, and the professional technical training improved the maintenance efficiency by 25%. The client’s customer satisfaction increased significantly, and the two parties established a long-term strategic cooperative relationship, with 6.0 Degree becoming the exclusive supplier of air conditioning components for the client.